NKDC Timesheet and Helpdesk

NKDC’s existing flexi-time tracking system was labour-intensive, relying on spreadsheets that made it difficult to manage employee timesheets and track hours accurately. The Council needed a solution that would automate calculations, integrate workflows and provide clear oversight for HR and line managers. Additionally, NKDC required a Helpdesk module to streamline internal support processes, allowing staff to raise and track tickets efficiently. Both modules needed to be accessible remotely, support role-based permissions and include automated notifications to reduce manual administration. 

PSP developed two tailored modules within the VISION CRM & MIS to meet NKDC’s requirements.

Our custom SharePoint 2010 Bid Library ensured consistent metadata standards across all sites via a Site Collection feature and PowerShell updates. It features enhanced visuals, granular permissions, and exception reporting for rapid issue resolution.
Additionally, we developed a Flexi-Time Management Module for employee time tracking. This module offers role-specific permissions, user profile management for setting target hours and task allocation, and robust timesheet functionality with automated calculations. Integrated workflows and email notifications streamline approvals, and the application is externally accessible. We also built an internal helpdesk to manage support tickets.

The implementation of the Flexi-Time Management and Helpdesk modules within the VISION application delivered improvements to NKDC’s internal operations. The flexi-time module streamlined the entire process of logging, tracking and approving employee hours, reducing administrative time and eliminating errors associated with manual spreadsheet entries. Automatic time calculations and the ability to track overtime, holidays and sick leave in real-time provided clear visibility and transparency for both staff and managers. 

The Helpdesk module revolutionised internal support by offering structured, transparent process for managing queries. Automated notifications, logging, and tracking feedback  ensuring high service standards and continuous improvement. With  user-defined dashboards in both modules  staff  had quick access to key data, boosting efficiency and decision-making.