Legacy System Support for Waste Management Company
Ongoing Support for Microsoft Visual Basic 6.0 Waste Management System
Case Study: Global Waste Management Company Optimises Operations with PSP’s Legacy System Support
Client Overview
A leading global waste management company relies on a custom-built internal system developed in Microsoft Visual Basic 6.0 to manage its Weighbridge stations across multiple sites. This system is critical for day-to-day operations, enabling staff to log weights, handle invoices, manage customers and stock and maintain site information. Additionally, the platform records digital signatures to streamline transaction records. Over the past 15 years, the system has been continuously enhanced to adapt to evolving business requirements. However, maintaining its performance and security has become increasingly challenging due to its legacy nature.
Challenge
The company’s legacy system, built on the outdated Microsoft Visual Basic 6.0 platform, had grown complex as new features were added to meet business demands. As a result, some parts of the code had become unwieldy and difficult to optimise, leading to occasional performance issues and making ongoing maintenance more complex. The client required a trusted partner to provide timely and reliable support, ensuring that any system defects were diagnosed and resolved within agreed Service Level Agreement (SLA) times. In addition, they needed proactive updates and security patches to keep the system stable and secure, as well as on-site and remote support to address technical challenges whenever necessary.
Solution
PSP stepped in to provide comprehensive support and maintenance for the Microsoft Visual Basic 6.0 system, ensuring its continued functionality and stability. We established a dedicated support team, consisting of two experienced developers trained to handle the complexities of Visual Basic 6.0. When issues arose, the client could log them through our online Helpdesk system, which automatically prioritised and routed the tickets to our development team. This process enabled our team to respond swiftly and resolve issues within the defined SLA times, minimising any potential downtime at the Weighbridge stations.
In addition to reactive support, PSP took a proactive approach to maintaining the system’s health. Regular updates and security patches were applied to address any vulnerabilities and enhance the system’s performance. Our team also conducted periodic reviews to identify areas for optimisation, ensuring that the legacy platform could continue to meet the client’s business needs without compromising on reliability or security. This combination of reactive and proactive support provided the client with a stable and secure system that remained aligned with their operational requirements.
Results
By partnering with PSP, the waste management company achieved greater operational stability and reduced the frequency and impact of system disruptions at their Weighbridge stations. The fast and efficient handling of defects and technical issues ensured smooth day-to-day operations, with fewer delays and minimal downtime. The system’s overall security and performance were enhanced through regular updates and maintenance, reducing the risk of vulnerabilities and providing the client with confidence in the reliability of their legacy system.
The support structure put in place by PSP gave the client peace of mind, knowing that any issues would be addressed quickly and effectively. With a dedicated team available for on-site and remote support, the company was able to focus on core business activities without the constant worry of system failures or extended downtimes.
Conclusion
PSP’s ongoing support and maintenance for the global waste management company’s legacy system highlight our expertise in managing and optimising complex, ageing platforms. Through proactive updates, timely issue resolution and dedicated support, PSP ensured that the Microsoft Visual Basic 6.0 system remained a reliable and secure component of the client’s operations. This project demonstrates PSP’s ability to extend the lifespan and functionality of legacy systems, helping organisations maximise the value of their existing technology investments while ensuring they continue to meet business needs.
"Having worked with PSP for two years so far, I can honestly say they are very easy to work with. Responses are quick and accurate, and their work goes above and beyond expectations. I have found Brett and Deborah to be very dedicated and have helped us out of some challenging situations. Thank you!”
