FPC Fresh Awards Website
Events website with interactive seating plan for buying tickets, plus backend judging portal
Streamlining Operations for FPC: Transforming Finance & Event Management Through a Bespoke Integrated System
Client Overview
The Fresh Produce Consortium (FPC) is widely recognised as the voice of the UK industry, with a membership of around 700 fresh produce businesses. To elevate their event management capabilities and enhance administrative workflows, FPC sought an integrated system for managing memberships, finances and event registrations while ensuring a smooth experience for both users and staff. They collaborated with PSP to create a bespoke finance and events management solution which was fully integrated with their website to centralise operations.
Challenge
Initially, FPC's finance and events management was mostly manual and laborious. For example, when users applied for membership or signed up for events, their information was entered manually into different systems, resulting in duplicate records, inconsistencies in data and an overwhelming administrative workload. The client required a contemporary solution to link data from their website and events management system to optimise their membership management processes. The new system had to enhance the user journey, minimise manual tasks and provide a more integrated digital experience.
Solution
PSP developed a customised finance and events management system, tailored to FPC’s specific needs using our VISION platform. This solution was integrated with FPC’s website, allowing for seamless data capture when users applied for awards or registered for events. This integration eliminated manual data entry, ensuring accuracy across records.
The new system also consolidated financial operations, enabling the organisation to manage invoices, payments and membership renewals from one platform. Our team aligned the system with FPC’s processes, providing real-time visibility into events and financial activities through a unified dashboard, significantly enhancing daily operations.
Results
The implementation of the finance and events management system transformed FPC’s operational efficiency and enhanced the user experience. Automating data capture from the website to the CRM reduced the time spent on manual data entry and minimised errors. Staff now have immediate access to accurate information on event registrations, award submissions and financial transactions, allowing them to deliver a higher standard of service.
The integration has streamlined the user journey, enabling users to register for events and apply for awards in a cohesive process. By centralising financial and event management functions, FPC gained better control over operations and improved their ability to analyse user engagement and member interactions, positioning them to scale effectively as their membership and events grow.
Conclusion
PSP’s creation of a finance and events management system utilising our VISION platform provided FPC with a robust, integrated solution that centralised their operations and improved the user journey. The seamless integration between their website and CRM has eliminated manual tasks, enhanced data accuracy and allowed FPC to deliver a more cohesive and engaging experience for their members and event participants. This project exemplifies PSP’s expertise in delivering tailored solutions that enhance operational efficiency and support sustainable organisational growth.
