CICM Legacy System Support
CICM needed reliable and trust legacy system support. We were the perfect fit
Case Study: CICM Enhances Membership Operations with PSP’s Legacy System Support
Client Overview
The Chartered Institute of Credit Management (CICM) is a leading professional body for the credit management sector, providing qualifications, guidance and support to thousands of members worldwide. Like many established institutes, CICM relied on a legacy system to manage its core membership operations. However, the limitations of their existing software presented challenges in delivering the high standard of service that CICM is known for. To address these issues and enhance their member experience, CICM engaged PSP, recognising our expertise in supporting and modernising legacy systems for chartered institutes.
Challenge
CICM’s legacy membership system was central to their daily operations, handling everything from member registrations to renewals and ongoing communications. Although the system was functional, it was beginning to show its age, making it difficult to maintain and integrate new features. CICM needed a trusted partner who could not only provide reliable support to keep the system running smoothly but also enhance its capabilities to meet evolving member expectations. The goal was to optimise the system’s performance and identify opportunities for automation, without disrupting ongoing operations or requiring a costly system overhaul.
Solution
PSP leveraged its extensive experience with chartered institutes to deliver tailored support and enhancements for CICM’s legacy system. Our in-house development team began by conducting a thorough assessment of the system’s current state, evaluating its alignment with CICM’s business goals and pinpointing areas where performance could be improved. Drawing on our deep understanding of the membership sector, we collaborated closely with CICM’s team to identify specific pain points and areas for enhancement.
Using this insight, PSP developed a targeted strategy to optimise CICM’s software, focusing on both immediate fixes and long-term improvements. We introduced enhancements to streamline daily operations and automate repetitive tasks, freeing up staff time for more value-added activities. Our solution also included performance optimisations to ensure the system continued to operate efficiently, even as CICM’s membership base expanded. Throughout the process, our team provided continuous support, ensuring that any updates or changes were implemented seamlessly, without disrupting CICM’s ongoing services to members.
Results
The enhancements delivered by PSP significantly improved the performance and functionality of CICM’s legacy membership system. With optimised software and streamlined processes, CICM’s staff experienced greater efficiency, allowing them to focus more on member engagement and support rather than administrative tasks. The automation of several time-consuming processes reduced manual workloads, minimising the risk of errors and improving overall productivity.
These enhancements translated into a better experience for CICM’s members, with faster response times and improved access to services. By extending the lifespan of their existing system, PSP helped CICM avoid the high costs and disruption associated with replacing their legacy software, delivering exceptional value and return on investment.
Conclusion
PSP’s strategic enhancements and ongoing support for CICM’s legacy system ensured that the institute could continue to deliver high-quality service to its members while optimising operational efficiency. This project highlights PSP’s ability to revitalise legacy systems, transforming them into robust, reliable platforms that meet modern demands. By providing a tailored solution that aligns with CICM’s long-term objectives, PSP enabled the institute to maximise the value of their existing technology investment, ensuring they remain agile and responsive in an ever-evolving professional landscape.
