CICM Legacy System Support

CICM’s legacy membership system was central to their daily operations, handling everything from member registrations to renewals and ongoing communications. Although the system was functional, it was beginning to show its age, making it difficult to maintain and integrate new features. CICM needed a trusted partner who could not only provide reliable support to keep the system running smoothly but also enhance its capabilities to meet evolving member expectations. The goal was to optimise the system’s performance and identify opportunities for automation, without disrupting ongoing operations or requiring a costly system overhaul. 

PSP applied its extensive experience with chartered institutes to deliver tailored support and enhancements for CICM’s legacy system. Our in-house development team conducted a thorough assessment of the system’s current status, evaluating its alignment with CICM’s business goals and advising areas where performance could be improved. With PSP`s understanding of the membership sector, we collaborated with CICM’s team to identify specific pain points and areas for enhancement. 

PSP optimised CICM`s software with a targeted strategy, with immediate fixes and long-term improvements. The daily operations were streamlined and automated repetitive tasks, freeing up staff time. The solution included performance optimisations to ensure efficiencies with a growing membership.

The enhancements delivered by PSP improved the performance and functionality of CICM’s legacy membership system. With optimised software and streamlined processes, CICM’s staff experienced greater efficiency, allowing them to focus more on member engagement and support rather than administrative tasks. The automation of several time-consuming processes reduced manual workloads, minimising the risk of errors and improving overall productivity. 

These enhancements translated into a better experience for CICM’s members, with faster response times and improved access to services. By extending the lifespan of their existing system, PSP helped CICM avoid the high costs and disruption associated with replacing their legacy software, delivering exceptional value and return on investment.