The analytics tool gives you a thorough oversight of your organisation’s emails and allows you to monitor the productivity of your customer service team without interrupting their work flow.

Outlook Email Tracker is used across the globe by companies to ensure their staff respond to enquiries accurately and in a timely fashion.

Watch this video to find out more!

  

“It’s vital we reply to customers quickly”

One user of Outlook Tracker, a property management company, to look at the volume of enquiries on each topic which enables them to make decisions about how to allocate manpower resource.

{They said: “As a customer-focused it is vital we reply to customers quickly and understand why they are contacting us. With Outlook Email Tracker we gain an insight into the reasons why customers are engaging with us and we can use the speed of email response as a KPI for performance review.}

{“From when I first contacted PSP, they were very professional and answered all of our queries, from basic questions to compatibility with our other software, quickly and skilfully.”}

With Outlook Email Tracker, you can:

  • Identify the root cause of all emails within your organisation
  • Investigate email volume
  • Monitor individual email users
  • Establish root cause of email tracker
  • Improve customer service
  • Make significant operational cost savings

Want to book a free demo? Visit: www.outlooktracker.com/contact/